Frequently asked questions

As a REBIM® user you'll get all the support you need.

What’s included in the subscription?

Each subscription includes a lead admin account for creating projects, any updates, full technical support and hosting costs including bandwidth. You can add or remove collaborators (other users) each month but you will need credits.

What are credits for?

Credits are for inviting other users to your REBIM® projects.

What does a subscription provide?

A subscription allows you to create projects. You will also need credits to invite other users to your project.

What about browser support and recommendations?

REBIM® is supported in all web browsers so you can use your favourite browser.

Although all web browsers can render the same web page, there are subtle differences in the way that they render the content that relies on cascading style sheets (CSS) such as with REBIM®. For the most part, these subtle differences are not a large problem. You can read more about the different browsers here.

A more important consideration is the compatibility and support for features. REBIM® utilises the browser’s capability to render PDF files in the browser window from inside the application. The current versions of browsers such as Google Chrome, Microsoft Edge, Apple Safari and Mozilla Firefox all support viewing PDF files.

Internet Explorer 11 and below may not support viewing PDF files in the browser window so please check first before using. If your browser does not support viewing PDF files in the browser, you will still be able to use all other features in REBIM® but will need to use the download PDF files to view them.

How do I get support?

Send an email to support@rebim.io and we will reply to your email on the same day and deal with your request promptly.

How do I personalise my dashboard?

Personalise your dashboard by changing the background colour or uploading an image of your choice in a matter of moments using the Settings panel.

How do I report a bug?

Send an email describing your problem to support@rebim.io

Where can I find the user guide?

You can find a helpful user guide here: http://community.rebim.co/doc/rebim-user-guide/

What are the support hours?

Our normal hours of support are from 9am UK time to 6pm UK time however we do receive emails 24hrs and on most occasions will respond as soon as we receive a query. We can offer extended out of hours support to our Enterprise customers. Contact us for further details.

Where do I sign up?

You can contact us directly via: support@rebim.io

Community Site

For access to the REBIM® user guide and API documentation, as well as more support and a user forum, visit our community site.

Get in touch

Or if you have a specific enquiry send us a message!

Want to know more about REBIM®?

Check out the advanced features of REBIM®

Features