REBIM and One YMCA Case Study
Introduction to One YMCA Case Study
REBIM® were invited to tender and then selected to provide a software solution for One YMCA to:
- Improve processes in terms of remedial / repairs and maintenance works across their large property portfolio.
- Provide a sustainable solution that could bring in data from other systems when required.
- Implement a system that integrates with all aspects of compliance, maintenance tasks and health and safety incident management to provide a clear set of management information and reporting.
Our Approach
By working in partnership with One YMCA to understand their process and goals, we were able to produce a bespoke specification that enabled the implementation of workflows that matched the One YMCA preferred operational approach.
Through understanding of the high-level management information requirements within the charity, we were able to design and deliver bespoke reporting modules that empowered both the operational team and wider stakeholders, to make informed decisions based on robust data, feeding into essential Trustee reporting.
By implementing our software in conjunction with One YMCA we were able to assist with cost savings with the retirement of expensive siloed software solutions, as well as replacing inefficient aspects of the process with REBIM® based technology, to enable the implementation of a successful solution with One YMCA’s mission and goals at its heart.
Don’t miss this chance to see REBIM® in action. Book a free demo today and discover how it can transform your business.
The Benefits for One YMCA - in their own words
One YMCA have provided the following list of benefits, derived from integrating REBIM® into their operations:
- Building the workflows alongside REBIM® has allowed us to robustly and fairly define our own SLA’s . This in turn provides complete transparency for staff, residents, trustees and regulators.
- REBIM® provides our KPI data for Decent Homes Standards & the Housing Health & Safety Rating system. This is essential due to our internal growth supporting the wider community.
- Improved resident engagement and communications regarding jobs raised. Having REBIM® as a system that is easily referred to and understood by teams has reduced residents anxiety as they have structure and timelines.
- Reactive Repairs & maintenance audit completed with confidence due to REBIM® and the ready access to data.
- REBIM® aligns with our staff objectives and performance indicators. It also provides trades accountability and time management feedback. This in turn supports procurement and ensures we align with the NHF schedule of rates.
- Provided data to increase and adjust staffing levels to improve outcomes for residents, external contractors and internal teams.
- Long-term cost savings are expected due to better asset management through having a single source of the truth for full buildings, spaces and the staff list. This has meant a reduction in duplicated work due to data inaccuracies and multiple sources of different information.
- Improved Void turnaround and how we manage voids to ensure more persons are homed safely and at speed.
- Proof of concept across the business of the benefits of an enterprise-wide system for managing tasks, implementing workflows and providing robust data.
- Development of skill set for managing contractors and internal workforce through a deeper understanding of the workflows and processes inherent in the business.
- Reduced / removed any perceived bias and speculative opinion on quality / performance and workload through the provision of robust data and a genuine narrative.
- Enabled a list of easily accessed required maintenance and / or health and safety tasks, alongside any reactive maintenance, for efficient workload management and assessment.
Chantal Clough – Head of Place at One YMCA writes:
“By embedding the REBIM® system into the Places and Environment team, and working alongside Gary and Andy, we have been able to fully achieve our initial objectives and in many cases go beyond them to deliver further improvements, due to the flexibility and nature of the system.
We are delighted with the impact that REBIM® has had at One YMCA, both in terms of our operational efficiency and reporting capability, and we look forward to continuing our journey with them.
As the charity’s mission is to double our impact over the next five years, REBIM® will be a key foundation in our strategic decision making to better serve our communities.”
What's next?
One YMCA will continue to evolve the usage of REBIM® within the organisation to take into account more functionality and processes, alongside continuing to deliver the outstanding results that have been achieved so far.
Both companies look forward to a long standing relationship to continue delivering operational improvements and outstanding results for One YMCA and their clients.
Find out how REBIM for Housing can help your organisation and keep track of our progress with One YMCA by following us on our social channels. Twitter / Facebook / LinkedIn.